On this page:

  • Employment mediation
  • Employment mediation services
  • Notice of mediation
  • Preparing for an employment mediation
  • Attending an employment mediation
  • Failure to settle at mediation

Mediation is often occurs when a personal grievance or other employment relationship problem arises. The Employment Relations Authority is actually required to consider referring the parties to mediation by section 159 of the Employment Relations Act 2000:

(1)       Where any matter comes before the Authority for determination, the Authority –

(a)       must, whether through a member or through an officer, first consider whether an attempt has been made to resolve the matter by the use of mediation; and

(b)       must direct that mediation or further mediation, as the case may require, be used before the Authority investigates the matter, unless the Authority considers that the use of mediation or further mediation –

(i)        will not contribute constructively to resolving the matter; or

(ii)       will not, in all the circumstances, be in the public interest; or

(iii)      will undermine the urgent or interim nature of the proceedings; or

(iv)      will be otherwise impractical or inappropriate in the circumstances; and

(c)        must, in the course of investigating any matter, consider from time to time, as the Authority thinks fit, whether to direct the parties to mediation.

Consequently, an invitation to attend mediation will often accompany notice of a personal grievance or other employment relationship problem. It may suit all involved to attempt to resolve any issues between themselves at first, then attend mediation, and then apply to the Employment Relations Authority only where mediation is unsuccessful. See those parts of this text dealing with mediation for more information about mediations generally.

Employment mediation services

The Ministry of Business, Innovation and Employment provides free employment mediation services through its Department of Labour. Such mediations are held in confidence, so things said in the course of them are not to be submitted as evidence if matters end up before the Employment Relations Authority or Employment Court.

Contact information for some of the larger mediation centres follows. Keep in mind that these are the larger centres only. Mediation Services can arrange mediations throughout New Zealand.

Auckland: 280 Queen Street, Central, Auckland. PO Box 105 146, Auckland 1030. DX CX 10260, Auckland. Fax (09) 970 1522.

Christchurch: 10 Nelson Street, Riccarton, Christchurch. PO Box 22-725, Christchurch 8140. Fax (03) 341 7754.

Dunedin: Norwich House, 1 Bond Street, Dunedin. PO Box 537, Dunedin. Fax (03) 955 3274.

Hamilton: Level 3, Westpac Trust House, 430 Victoria Street, Hamilton. PO Box 19 217, Hamilton 2030. DX GX 10024, Hamilton.

Napier: 19 Bower Street, Napier. PO Box 546, Napier 4140. DX MX 10015, Napier. Fax (06) 974 4381.

Palmerston North: Level 4, State Insurance Building, 65 Rangitikei Street, Palmerston North. PO Box 12 030, Palmerston North 5330. DX PX 10087, Palmerson North. Fax (06) 952 3461.

Wellington: 205 Victoria Street, Wellington. PO Box 3705, Wellington. DX SR 57047, Wellington. Fax (04) 915 4592.

To go about setting up a mediation you might, first, obtain consent to mediate by the other party involved in an employment relationship problem, find out the availability of those who are to be involved in the mediation and then approach Mediation Services for a mediation at a time when all involved are available.

You should consider including copies of correspondence and other relevant documents concerning the employment relationship problem with any written request for mediation. This is because the mediator might ask to see such documents before the mediation anyway. That would help the mediator to prepare.

Template letter requesting mediation

You can download a template letter requesting mediation here.

Notice of mediation

After you have made your request for mediation, Mediation Services should contact you to advise when and where the mediation will be held, or otherwise arrange a place and a time suitable to all involved.

Preparing for an employment mediation

There may be little to do by way of preparation for a mediation other than to consider the position of the other party involved and what might be an acceptable outcome. See those parts of this text on negotiation, mediation and settlement for some idea of what you might expect.

For problems that are complex, you might consider preparing a statement of position and bundle of documents to assist all parties to understand your position and the evidence that supports it.

A statement of position could set out the points that support your view of the problem like a synopsis of submissions. See those parts of this text dealing with synopses of submissions for how you might go about preparing a statement of position.

A bundle of documents could include evidence such as letters and email that support your position. See those parts of this text dealing with bundles of documents for more about these.

Template statement of position

You can download a template statement of position here.

Template bundle of documents

You can download a template bundle of documents here.

Attending an employment mediation

See those parts of this text on negotiation, mediation and settlement for some idea of what you might expect. The parts of this text dealing with appearing in court are also relevant to the extent they give you some idea about how you might conduct yourself in a structured dispute resolution context.

Template employment mediation settlement agreement

You can download a template settlement agreement of the kind you might end up making following an employment mediation here.

Failure to settle at mediation

Several options are available to parties who are unable to settle their differences in an employment mediation:

1. Do nothing.

This is unlikely to be a satisfactory outcome for the party who raised the employment relationship problem.

2. Have the mediator make a recommendation.

The parties could agree to have the mediator make a recommendation that becomes the final and binding outcome unless a party gives written notice of rejection.

3. Have the mediator make a decision.

The parties could agree that the mediator is to decide the outcome. The decision would be final, binding and cannot be appealed.

4. Progress the employment relationship problem to the Employment Relations Authority or Employment Court.

See applying to the Employment Relations Authority and applying to the Employment Court for more.

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